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Retail NZ members can take advantage of a 20% discount on all our New Zealand developed short online courses.


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Westpac's long partnership with Retail NZ to support the growth of New Zealand's retail industry provides our members with a range of special deals including...

The Future of Customer Service

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Investing to improve customer experience is essential for retailers to prosper in the long-term. From team culture, to customer service, to the technology consumers expect, find out how to get ahea...

Christmas is coming...

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There is a uniqueness to a summertime Christmas that differs greatly from the heavily commercialised wintery season the Northern Hemisphere inhabitants enjoy. Less than 12 per cent of the global po...

The Register

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In September 2017, JP Morgan analysts noted off-price retailing would reach USD $18 bn to $19 bn of incremental sales by 2021. More recent figures have put that at more like USD $33 bn – so it was ...

The Register

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Secondhand bookshop The Open Book in Ponsonby is in the process of being restored to commercial success by a group of new co-owners who all happen to be economists.We're sharing some vintage storie...

Upcoming Events

  • Oct

    Retail Planning & Strategy: Queenstown

    October 16, 2018
    13:00 pm
    SkyCity Queenstown Casino, Level 2, 16/24 Beach St, Queenstown 9300
    For new or existing retailers. This workshop will take you through the steps to becoming a world class retailer. Including setting, or revisiting your business strategy, recognising and understanding your customers, stock and pricing management.
  • Oct

    Retail Product & Merchandising: Queenstown

    October 17, 2018
    13:00 pm
    SkyCity Queenstown Casino, Level 2, 16/24 Beach St, Queenstown 9300
    This workshop will take a deep dive into your product offering, inventory and stock, pricing and discount strategies and in-store experience and displays. How your customer feels when they are in your store plays a huge role in their buying behaviour.